Introduction

In view of Sanwood's global operations, facing diverse market environments, cultural differences and legal and regulatory requirements, this Quality Policy is formulated to ensure the provision of consistent high-quality products and services. This regulation aims to clarify the overall direction, basic principles, implementation measures and continuous improvement mechanisms of the company's quality management to promote the healthy, stable and sustainable development of the company.

I. Quality Policy and Objectives

Quality Policy: Adhere to the principle of "customer first, quality first", and strive to provide high-quality products and services that meet international standards and customer expectations, and continuously meet and exceed customer expectations.

Quality Objectives:

Achieve continuous improvement in product/service quality and reduce the rate of defective products to the industry-leading level.

Enhance customer satisfaction, improve customer loyalty, and ensure that customer feedback is responded to and processed in a timely manner.

Comply with the laws and regulations of various countries to ensure that product quality meets the standards of exporting and importing countries.

Establish and maintain an effective quality management system to improve management efficiency and effectiveness.

II. Quality Management Principles

Compliance: Strictly abide by the laws and regulations of various countries on product quality, safety, environmental protection and other aspects to ensure that the company's operations are legal and compliant.

Customer orientation: Deeply understand customer needs, take customers as the center, continuously optimize products and services, and enhance customer experience.

Full participation: Encourage all employees to participate in quality management, establish quality awareness, and form a good atmosphere where everyone cares about quality and everyone participates in quality management.

Continuous improvement: Identify improvement opportunities and continuously optimize the quality management system through regular reviews, internal audits, data analysis and other means.

Prevention first: Emphasize quality prevention, reduce the occurrence of quality problems through prior control, process monitoring and continuous improvement.

III. Quality management system

Organizational structure: Establish a special quality management department to be responsible for the establishment, maintenance and continuous improvement of the quality management system.

Document control: Establish and maintain quality management system documents, including quality manuals, procedure documents, work instructions, etc., to ensure the suitability, adequacy and effectiveness of the documents.

Process control: Implement strict process control on key links such as product design, procurement, production, inspection, packaging, and transportation to ensure that product quality meets the specified requirements.

Inspection and testing: Establish and implement strict inspection and testing procedures to ensure that products meet relevant standards and customer requirements.

Defective product control: Identify, isolate, review and dispose of defective products to prevent them from entering the market.

IV. Continuous improvement and risk management

Data analysis: Collect and analyze customer feedback, quality data and other information, identify quality trends and problems, and provide a basis for improvement.

Corrective and preventive measures: Formulate and implement corrective and preventive measures for the problems found to prevent them from happening again.

Risk management: Identify risk factors that may affect product quality, establish risk assessment and response mechanisms, and reduce the possibility and impact of risks.

V. Training and awareness improvement

Employee training: Regularly conduct quality management training for employees to improve their quality awareness and skill level.

Awareness improvement: Through publicity, education and other means, enhance the awareness of all employees on the importance of quality and create a good atmosphere where all employees pay attention to quality.

VI. Supplier management

Supplier selection: Select suppliers that meet the requirements to ensure that the products and services provided by suppliers meet the quality requirements.

Supplier evaluation: Regularly evaluate suppliers, including quality, delivery time, price and other aspects to ensure that suppliers continue to meet the requirements.

Supplier cooperation: Establish long-term cooperative relationships with suppliers to jointly improve the quality of products and services.

VII. Compliance and supervision

Compliance inspection: Regularly conduct compliance inspections on the quality management system to ensure that the company's operations comply with legal and regulatory requirements.

Internal audits: Conduct internal audits as planned to ensure the effectiveness and compliance of the quality management system.

Management review: Regularly review the quality management system, evaluate its adaptability and effectiveness, and make improvement suggestions.

VIII. Continuous improvement and future prospects

Continuous improvement: Encourage all employees to participate in continuous improvement activities, continuously optimize the quality management system, and improve the quality of products and services.

Future prospects: Pay attention to industry dynamics and technological development trends, actively explore the application of new technologies and new methods in quality management, and promote the company to a higher level of development.

IX. Effectiveness and revision

This regulation shall take effect from the date of promulgation, and the company reserves the right to revise it according to actual conditions. The revised content will be announced in a timely manner through internal notifications, the company's official website and other channels to ensure that all relevant parties can understand and comply with the latest quality policy requirements in a timely manner.